Return & Refund Policy

Thank you for shopping with us. Please read this policy carefully before completing your purchase. By placing an order on this website, you agree to the terms below.

1. All Sales Are Final

Except as expressly stated in Section 2 below, all sales are final. Once an order has been successfully placed and processed, we do not accept returns, offer refunds, or accommodate exchanges for any reason, including but not limited to:

  • Change of mind or buyer's remorse.
  • Incorrect size, color, or variant selected by the customer.
  • Items purchased “as-is,” used, discontinued, or from surplus inventory, where condition was disclosed in the listing.

2. Exceptions

We will replace or refund an item only if it falls into one of the categories below. Requests must be submitted within 7 calendar days of pickup or delivery using the contact information in Section 6.

2.1 Defective or Damaged Items

The item is broken, non-functional, or significantly damaged prior to or during pickup — except where the product listing disclosed that the item was in non-working, damaged, or “as-is” condition.

2.2 Incorrect Items

You received a different product, size, or variant than what was shown on your order confirmation.

2.3 Order & Billing Errors

You were charged an incorrect amount, charged more than once for the same order, or charged for an item that was never fulfilled. These are billing corrections, not returns, and are handled as described in Section 5.

3. Item Descriptions & Conditions

Because this site sells university surplus merchandise, item condition varies ALL ITEMS ARE SOLD AS IS. Each listing states whether the item is new, used, refurbished, sold as-is, and discloses any known defects or cosmetic damage we are aware of at the time of listing. MOST ITEMS ARE UNTESTED AND NOT GARANTEED TO BE IN WORKING CONDITION UNLESS STATED OTHERWISE. Photos and written descriptions are part of the terms of sale — please review them carefully before purchasing, as they are the basis on which the “All Sales Final” policy applies.

4. Before You Complete Your Purchase

This policy is presented at checkout, and you will be available for review before your order is submitted. Completing checkout confirms that you have read, understood, and agreed to this policy.

5. Payment Disputes & Card Network Rights

This policy governs returns, refunds, and exchanges requested directly from us. It does not limit any rights you may have under your card issuer's or payment provider's own dispute or chargeback procedures, which operate independently of this policy. We encourage you to contact us first using the information in Section 6 so we can resolve billing errors or eligible exceptions directly and quickly.

6. Pickup & Shipping

Pitt Surplus does not offer shipping. The buyer can arrange for the shipping of items themselves and coordinate pick up by a freight company with Pitt Surplus Staff. Only University Staff and Faculty can arrange for delivery by contacting Pitt Surplus staff. Delivery is not offered to students or any individual or company outside of the University.

7. Contact Us

Questions about an order, or requests under Section 2 or Section 5, can be directed to:

8. Governing Law

This policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. If any provision of this policy is found unenforceable, the remaining provisions remain in full effect.